This policy applies to Veltrion Group Pty Ltd (ABN 14 691 155 414, ACN 691 155 414). It is reviewed as our systems, service providers, data flows and legal obligations change.
1. About this policy
Veltrion Group Pty Ltd (ABN 14 691 155 414, ACN 691 155 414) (Veltrion, we, us or our) respects privacy and is committed to handling personal information transparently and responsibly. This policy explains our usual practices and is intended to support compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
2. Information we collect
The information we collect depends on how you interact with us.
- Identity and contact details, including name, email, telephone number and address.
- Business and professional information, including organisation, role and enquiry details.
- Employment and recruitment information, including work rights, experience, availability, qualifications, references and information supplied in an expression of interest.
- Technical and usage information, including IP address, device, browser, pages viewed and website interaction data.
- Supporter or campaign information processed on behalf of charity clients, where Veltrion acts under the client’s instructions.
- Payment or transaction-related information required to facilitate integrated payment services. Veltrion does not intentionally store complete payment card credentials unless expressly required and lawfully implemented.
- Feedback, complaint, quality-assurance and correspondence records.
3. How we collect information
- Directly from you through enquiries, applications, meetings, calls and service interactions.
- From clients and partners where necessary to deliver an agreed service.
- Through websites, forms, analytics, cookies and operational systems.
- From referees, public professional sources and recruitment platforms with your knowledge or where permitted.
- During face-to-face fundraising activities conducted for a charity client, subject to the applicable campaign notice and instructions.
4. Why we use and disclose information
- To respond to enquiries, scope work and provide services.
- To operate, secure, support and improve websites, software, integrations and infrastructure.
- To recruit, assess and communicate with applicants and team members.
- To deliver fundraising campaigns, supporter services, quality assurance and reporting for charity clients.
- To process or facilitate payments and reconcile transactions.
- To meet legal, regulatory, contractual, insurance, audit and risk-management requirements.
- To communicate relevant service information and, where permitted, marketing that can be opted out of.
5. Service providers and overseas disclosure
We may disclose personal information to clients, professional advisers, insurers, technology and cloud providers, communications platforms, payment and integration partners, recruitment providers and authorities where required by law.
Some providers may store or process information outside Australia. Depending on the service used, likely locations may include the United States, the United Kingdom, New Zealand and countries in the European Economic Area. Provider locations can change; contact us for current information relevant to a particular service. We take reasonable steps required by law when making cross-border disclosures.
6. Fundraising and client data
When Veltrion handles supporter information for a charity, the charity may be the primary organisation responsible for that information and its own privacy notice may also apply. Veltrion uses campaign information only for authorised purposes, applies access controls and requires personnel to follow campaign-specific privacy and conduct requirements.
Questions about a donation, supporter record or charity communication may need to be referred to the relevant charity.
7. Security and retention
We use administrative, technical and physical safeguards appropriate to the nature of the information and associated risk. These may include controlled access, authentication, encryption, monitoring, contractual controls, training and documented incident processes.
We retain personal information only for as long as reasonably required for the relevant purpose, contractual obligation, dispute, audit or legal requirement, then securely delete or de-identify it where practicable. No online system is completely secure.
8. Access and correction
You may ask to access personal information we hold about you or request correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact our Privacy Officer using the details below. We may need to verify your identity and may decline or limit access where the law permits, in which case we will generally explain why.
9. Cookies and analytics
Our websites may use essential cookies and limited analytics or similar technologies to operate, understand use and improve performance. Browser settings can control many cookies, although disabling essential technologies may affect functionality.
10. Privacy complaints
Send a written complaint to the Privacy Officer with enough detail for us to understand the issue. We will acknowledge and investigate complaints and aim to respond within 30 days. If you are not satisfied, you may be able to complain to the Office of the Australian Information Commissioner.
11. Contact
Privacy Officer, Veltrion Group Pty Ltd, Perth, Western Australia. General enquiries and privacy requests: info@veltrion.com. Please contact us if you need this policy in another accessible form.
12. Changes to this policy
We may update this policy when our practices or legal obligations change. The current version will be published on this website with its updated date.